Cancellation, Return & Refund Policy
 Last updated: June 2, 2025

At Play On Sports (“we,” “us,” or “our”), we strive to ensure complete satisfaction with every purchase. This policy explains your rights and our procedures for cancellations, returns, and refunds.

1. Cancellation Policy

1. Eligibility for Cancellation
   

• You may cancel an order any time before it is shipped. Once an item has been dispatched, cancellation is no longer possible; you must follow the return procedure (Section 2) once you receive the parcel.
  

2. How to Cancel
   

• To cancel an order, email us immediately at playontaliparamba@gmail.com or call +91 94976 09397.
  
• Provide your order number, date of purchase, and reason for cancellation.
  
• Cancellation requests received within 24 hours of placing the order are generally processed without additional questions (subject to stock availability). After 24 hours, we will confirm whether the item has already been shipped before approving a cancellation.
  

3. Refund for Cancelled Orders
   

• If your cancellation request is accepted before shipment, we will initiate a refund to your original payment method.
  
• Refund processing time depends on your bank or card issuer, typically 5–7 business days after we approve the cancellation.
  

2. Return & Refund Policy

a. Return Eligibility

You may apply for a return if any of the following conditions are met:

• The item is damaged, defective, or not the same product/brand as ordered.
  
• The item size is incorrect or does not match what you ordered.
  

Return Window: All return requests must be submitted within 2 days (48 hours) of receiving your order. Returns requested after 48 hours will generally not be accepted, except in exceptional circumstances (e.g., undelivered shipments).

b. Return Conditions

To be eligible for a return, the item must:

1. Be unused, unwashed, and in the same condition that you received it.
   
2. Have all original tags attached.
   
3. Be returned in its original packaging, along with the invoice or proof of purchase.
   

c. How to Initiate a Return

1. Contact Us:
   

• Email: playontaliparamba@gmail.com
  
• Phone: +91 94976 09397
  
• Please include your order number, date of delivery, and a description of the issue (e.g., “Received wrong brand” or “Size does not fit”).
  

2. Return Authorization:
   

• Our customer care team will review your request and respond within 1–2 business days.
  
• If approved, we will provide a Return Authorization Number (RAN) and instructions for sending the item back to us.
  

3. Shipping the Return:
   

• Carefully pack the item in a secure box or envelope.
  
• Include the RAN and copy of the original invoice inside the package.
  
• Ship the item via a trackable courier service (we recommend using a reliable carrier to avoid loss in transit).
  
• You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
  

4. Inspection & Approval:
   

• Once we receive the returned item at our warehouse (Play On Sports, Near Government Hospital, Karimbam, Taliparamba, Kerala 670142), our team will inspect it within 3–5 business days.
  
• If the item meets all return conditions, we will approve your refund.
  

d. Refund Process

• Refund Method: Refunds will be issued to your original payment method (credit/debit card, UPI, mobile wallet).
  
• Processing Time: After approval, refunds typically take 5–7 business days to reflect in your account, depending on the payment provider.
  
• Partial Refunds:
  

• If the returned item shows wear or damage beyond what was initially reported, we reserve the right to issue a partial refund or reject the return, at our discretion.
  
• If the return is declined, we will ship the item back to you at your expense.
  

e. Exchange Policy

• We do not directly offer exchanges. If you wish to exchange for a different size or product, please return the original item for a refund and place a new order for the replacement.
  

3. Shipping Policy (For Reference)

• Order Processing: We process and dispatch all orders within 2–3 business days via standard courier.
  
• Delivery Time: Standard delivery usually takes 5–7 business days within India (deliveries to remote areas may take 1–2 extra days).
  
• Shipping Charges: Shipping charges (if any) are calculated at checkout based on location and weight. Free shipping may apply for orders above a certain value, as indicated on our website.
  

4. Contact Information

If you have any questions about cancellations, returns, or refunds, please contact us:

• Email: playontaliparamba@gmail.com
  
• Phone: +91 94976 09397
  
• Address:
   Play On Sports
  Near Government Hospital, Karimbam
  Taliparamba, Kannur, Kerala 670142
  India
  

5. Additional Notes

• Play On Sports reserves the right to update or modify this Cancellation, Return & Refund Policy at any time. Changes will be posted on playonsports.in with a revised “Last updated” date. Your continued use of the site following changes indicates your acceptance of the updated policy.
  
• If you have any queries that are not covered here, please reach out to our customer care team for clarification before placing your order.
  

Thank you for choosing Play On Sports. We value your business and are committed to providing you with high-quality sports items and a seamless shopping experience.