Welcome to Play On Sports (“we,” “us,” or “our”). Play On Sports operates the website playonsports.in, and we are committed to protecting the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any other way. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or provide any personal information.

1. Information We Collect

a. Personal Information You Provide

Account Registration & Orders: When you create an account, place an order, or subscribe to our newsletter, we collect your name, email address, mobile number, shipping address, and billing address.
Customer Service & Returns: If you contact us via email or phone regarding an order, return, or refund, we’ll ask for order details and any information necessary to process your request (e.g., reason for return, size issues).
Promotional Communications: If you opt in, we may collect your preference for promotional updates (e.g., newsletters, sales, product launches).

b. Automatically Collected Information

Log Data: Whenever you visit our website, our servers automatically record certain information, such as your IP address, browser type, operating system, access times, and pages you viewed.
Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing behavior on our site. This helps us remember your preferences (e.g., items added to cart), analyze site traffic, and improve our services. You can disable cookies via your browser settings, but please note that some features may not function properly without cookies.

c. Third-Party Information

Payment Gateways: When you make a purchase, your payment information (credit/debit card number, expiry date, CVV) is collected directly by our secure payment processor. We never store full card details on our servers.
Social Media & Marketing Tools: If you choose to connect your social media account (e.g., Facebook Login) or interact with social plugins, we may receive information from those platforms, such as your name and profile picture, according to their privacy settings and permissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment & Customer Support

Process and ship your orders.
Handle returns, exchanges, refunds, and cancellations.
Respond to your customer service inquiries (via email: playontaliparamba@gmail.com, phone: +91 94976 09397).

Account Management

Create and maintain your user account.
Send you order confirmations, shipping updates, and invoices.

Marketing & Promotions

Send newsletters and promotional emails if you have opted in.
Provide personalized product recommendations based on your browsing/purchase history.

Analytics & Site Improvement

Analyze website traffic and user behavior using tools like Google Analytics.
Identify popular products, pages, and marketing sources to improve our offerings.

Compliance & Legal Obligations

Comply with applicable laws, regulations, and legal processes.
Prevent fraud, abuse, and unauthorized transactions.

3. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers

We engage trusted third-party service providers (e.g., payment processors, shipping carriers, IT hosting companies) to perform certain functions on our behalf. These providers have access only to the information necessary to perform their services.

Legal Requirements & Protection

If required by law or in response to valid legal process (e.g., court order, subpoena), we may disclose your personal information.
To protect the rights, property, or safety of Play On Sports, our customers, or others.

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, provided that it agrees to uphold the terms of this Privacy Policy.

4. Your Privacy Choices

Access & Correction: You may review, update, or delete your account information by logging into your account or contacting us at playontaliparamba@gmail.com.
Marketing Opt-Out: To unsubscribe from promotional emails, click the “Unsubscribe” link at the bottom of any marketing email or contact us directly. Even if you opt out of promotional messages, you will still receive transactional emails (e.g., order confirmation, shipping notification).
Cookies & Browser Settings: You can set your browser to refuse cookies, but disabling cookies may affect certain features.

5. Data Security

We adopt industry-standard security measures—such as SSL encryption, firewalls, and secure servers—to protect your personal data. While we strive to safeguard your information, no method of transmission over the Internet is 100% secure. You share information at your own risk.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately at playontaliparamba@gmail.com, and we will delete such data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will revise the “Last updated” date at the top. We encourage you to review this page periodically. Continued use of our website after changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

Email: playontaliparamba@gmail.com
Phone: +91 94976 09397
Mailing Address:
Play On Sports
Near Government Hospital, Karimbam
Taliparamba, Kannur, Kerala 670142
India